ISPI Charlotte

March 2016 Evening Program

A Radical Rethinking of the Smile Sheet – New Design Enables Valuable Feedback (Really!)

March, 10, 2016
5:30 - 6:15: Registration, Networking, and Food
6:15 - 6:30: Welcome and Announcements
6:30 - 8:00: Presentation

Will Thalheimer, PhD


Student Union, Room 340BC
8845 CRAVER RD, Charlotte NC 28223

Best parking: Union Deck, 8755 Student Union Lane

Almost all of today’s smile sheets are fundamentally flawed, providing very poor feedback to us as learning professionals. This is a huge problem, because it leaves us in the dark about the effectiveness of the training we’ve developed. Many of us have had suspicions that our smile-sheet data might be irrelevant or misleading, but research looking at over 150 scientific studies confirms that today’s smile sheets are virtually uncorrelated with learning results. In this session, Will Thalheimer, author of the book Performance-Focused Smile Sheets: A Radical Rethinking of a Dangerous Art Form, will describe how to radically transform your smile sheets, enabling you to capture data on training effectiveness that will communicate with clarity and urgency to guide learning-design improvement.

Will Thalheimer, PhD, is a consultant and research translator, providing organizations with learning audits, research benchmarking, workshops, and strategic guidance. Will shares his wisdom through keynotes, research reports, job aids, workshops, and blog posts. Compiler of the Decisive Dozen, one of the authors of the Serious eLearning Manifesto (, founder of The Debunker Club (Debunker.Club), and author of the highly-acclaimed book Performance-Focused Smile Sheets (, Will blogs at, tweets as @WillWorkLearn, and consults through Work-Learning Research, Inc. ( Will regularly publishes extensive research-to-practice reports—and gives them away for free.


Upcoming events

10 Mar 2016 5:30 PM (EST) • Student Union Room 340BC, 8845 Craver Rd, UNCC Main Campus, Charlotte NC 28223
12 May 2016 5:30 PM (EDT) • UNCC Main Campus, Charlotte NC 28223
12 May 2016 5:30 PM (EDT) • UNCC Main Campus, Charlotte NC 28223
10 Nov 2016 5:30 PM (EST) • UNCC Main Campus

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