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ISPI Charlotte

January 2017 Evening Program
Expertise Management: Measuring Outputs Instead of Inputs
Dr. Frank Nguyen

January 12, 2017
05:30 PM - 08:00 PM
UNCC Main Campus
Best location to park: Cone Deck 2


Dr. Frank Nguyen will speaking on an emerging class of systems that enable organizations to shift from traditional learning management towards expertise management. Instead of measuring just training interventions, new systems allow organizations to capture a broader spectrum of learning interventions. Through structural gamification, organizations can quantify how much expertise an employee gains (or loses) through consuming learning, feedback from peers and customers, and through contributing their knowledge. By managing the output of expertise rather than the input of training and learning, organizations can align their learning functions more closely to business strategies and operations.

Dr. Frank Nguyen is a senior learning leader who specializes in transforming learning organizations through strategy and technology. He is currently vice president for Sears and has previously led enterprise learning for Fortune companies including American Express, Intel and MicroAge. Frank has published extensively on the intersection of eLearning, instructional design and performance support. He is a recipient of the eLearning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy,  business transformation and technology have been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild and ISPI


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