ISPI Charlotte

July 2014 Program – Charlotte, NC

SYMPHONY: Conducting Supercharged Organizational Performance, Pierre Mourier

Pierre Mourier
July 10, 2014 UNCC Main Campus,
Student Activity Center (SAC), Salon A.

5:30 - 6:30: Registration, Networking, and Food, 6:30 - 8:00: Presentation
Members pay only $15 for the evening program, Guests $25.



Session Description

A discussion of what it takes to run a successful symphony orchestra, and the implications for how to run a performance based organization.

Examples and discussion of how SYMPHONY was used with actual client projects in banking (reduction of credit card production cycle time from 3 weeks to 1 day) and hospitality (600% improvement in call center agent productivity).

Based on the new book with the same title.

Pierre Mourier has specialized in Performance Improvement for more than 25 years and has co-authored two previous books sold in North America, Europe and Asia.

Pierre founded Stractics Group in 1996, the US-based performance improvement consulting firm. Since then he has consulted with many clients and presented at conferences on four continents, resulting in documented savings for clients in excess of $100 million. Pierre specializes in improving productivity in a variety of industries and organizations, refocusing under-performing business units, and motivating and building up work teams.

In addition to his consulting work, he as also served as a Country CEO and Executive Board Member of a Global Bank, responsible for more than $1/2 billion in assets.

The concepts presented in Symphony are based on real work with actual clients.

Read our interview with Pierre Mourier...

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