ISPI 2019 Fall Symposium

The 2019 ISPI Regional Symposium program information is available! A quick reference for the sessions is below, for access to the full program including detailed information on speakers, sessions, schedule, sponsors visit ISPI.

October 10 - Day 1

Field trips to Charlotte businesses 

October 11 - Day 2


9:00 to 10:00 a.m.

Judy Hale

Lenora Knapp

The Future of Work: How do We Align the Workforce with Tomorrow’s Work & Workplace

As we enter the Fourth Industrial Revolution, the world of work is (and will be) changing at a pace that has heretofore been unknown. Join Lenora and Judy for an intense, interactive dialogue on trends shaping the world of work and what it means to us as professionals. How will we prepare people with the technical and communication skills needed to survive in a world impacted by AI and technology?

How will we shape curriculum and credentials, so we are building and measuring the skills people really need to survive in this time of rapid change? Lenora and Judy will share their latest findings on how work is being redesigned, and roles are being redefined, to prepare the workforce for technology-driven changes in the workplace. You will leave with insights on how you can stay viable and contribute to shaping the Fourth Revolution

Concurrent Sessions

10:15 to 11:15 a.m. 

Kevin Phillips


Lisa Toenniges

Change and Execute

In the ultra-competitive world in which every company is trying to squeeze out every penny in the value chain, organizations cannot succeed unless they are constantly evolving and improving.

This presentation challenges attendees with four core questions that empower them to think differently: - What is your goal? - What could another organization do to make you obsolete? - What change can you make that will improve the situation? - What would it take to execute this change?

Community Service Project - Intro to the Community Service Project

Learn about the non-profit organization Mission, Vision, Heart and Soul

The Learning Leader Job is Not Easy

Today's learning leader needs to be an expert at a thousand things: strategy, change management, culture, evaluation, technology… and so much more. This job is not easy. Join me for a closer look at the tried and true practices of great learning leaders and how you can set a course for your learning team to thrive as a valued resource to your organization.

Concurrent Sessions

11:30 to 12:30 p.m. 


Tim Brock

Fred Meinberg

Sarah LeBlanc

Community Service Project - Org and Environmental Analysis for Performance Improvement

Organizational and Environmental Analysis Tools in action. Learn the structure and culture of the non-profit and set the first building block in place

Getting Back to Engineering Worthy Performance

When Gilbert founded our profession, he classified what we do as engineering worthy performance. We have our 10 principles of human performance. How are we applying them to engineer worthy performance? During this session, you will learn a framework to return to our engineering worthy performance roots by integrating our 10 principles with 10 principles of design thinking focused on results and the ROI Methodology. Learn how benchmarking studies are driving us back to Gilbert.

Talk the Talk: Building Culturally Intelligent Leaders

We all aspire to become stronger leaders. Whether clients, vendors, coworkers, or superiors, many of us now interact with a global team. This session introduces and familiarizes participants with the benefits of cultural awareness training for leaders, and the impact it has on diverse teams. Techworld will provide tools to improve global communication and illustrate what it means to be a global leader. By eliminating an "us" vs. "them" mentality, we form entirely new perspectives.


12:30 to 1:45

Concurrent Sessions

1:45 to 2:45 p.m. 


Cynthia Sims

Jack Phillips

Community Service Project - Gap and Root Cause Analysis for Performance Improvement

Why Oh Why are the 5 Whys so Fun!

Furthering Women in Leadership Roles

A leadership development program was implemented to help achieve institutional change and improve gender equity in higher education. To ensure that the effort involved in planning, designing, implementing and maintaining a leadership development produces the desired short and long-term outcomes, the five phases of the Human Performance Technology model was used. Quantitative and quantitative data was collected before, during and after the program to determine whether the program was successful in producing the desired change.

Measuring the ROI of Innovation

In every direction we look, in every type of organization, and in almost every part of the world, innovation is present. Leaders are obsessed with innovation, politicians cheer innovation, consumers demand innovation, and investors reward innovation. This visibility and popularity translates into billions of dollars being poured into all types of innovation efforts, which leads to an increase in the demand to show the value of these efforts and their results.

Concurrent Sessions

3:00 to 4:00 p.m. 

Janis Nagy

David Fowler

Jon Musgrave

Jill Musgrave

Sherry Hancock

Tony Sassano

Enhancing Performance Improvement in Thread – The New Social Fabric

This presentation explores the methodology and impacts of a recent performance support effort focused on enhancing outcomes in a community-based movement, centered in a large metropolitan area. How do performers get the job done in a work model that's "not just business?" VectorCSP supported Thread in analyzing and enhancing performance support and ultimately improving organizational performance through one of its key roles, the Community Manager.

Performance Improvement in a Religious Organization

This session includes an analysis of a large church experiencing substantial performance decline. During analysis, it was discovered the human resource development practices were practically non-existent in the organization. Suggestions for improvement, which were implemented by the organization, provided a vehicle for growth within the institution. It is a beneficial study for practitioners to realize practices that could help strengthen organizations experiencing performance decline.

Process Improvement Success Across Cross-Functioning Teams

October 12 - Day 3

Panel Discussion

9:00 to 10:00 a.m.

Concurrent Sessions

10:15 to 11:15 a.m. 


Rose Baker

Judy Hale

Veronica Shestakova

Community Service Project - How and Where to find Evidence-Based Research on Performance Improvement

ISPI Publications, Dissertations and Evidence-based Research

Digital Educational Games for Sustainable Learning

This session will review recent research conducted and published during 2017-2019 related to the design and development of educational games in online and digital education environments. Knowing what works and does not work saves valuable time for the scholar-practitioner when considering gaming educational solutions in online and digital educational environments.

Technology, Work, & People: a 3-Legged Stool

Advances in technology are reshaping work producing an imbalance between required job skills and the capabilities of the workforce. Ironically, technology is replacing knowledge workers while increasing the demand for skills that can't be replaced by algorithms. Starting with a look at how work is becoming increasingly complex and technology's role in automating work or rendering it unnecessary, we have an opportunity to offer innovative solutions and provide a voice of hope and reason.

Concurrent Sessions

11:30 to 12:30 p.m. 

Yvon Dalat

Renee Hensley

Nancy Burns

Judy Hale

10 New Purposeful Ways to Analyze Data

This session will cover new, practical ways to analyze data for the purpose of completing a performance analysis, root-cause analysis and designing new types of targeted interventions.The examples are all based on real-world customer case studies, explaining how data was collected and which tools were used to complete the analysis. We will conclude by reviewing a tool designed to help HPT practitioners select the right data analysis for the right challenges.

Automating HPI/HPT for Your Training Groups

Whether you are an instructional designer, trainer or HR professional or even the manager of said groups, you will walk away from this session with a tool that makes having performance-based conversations with stakeholders so much easier. This tool automates and increases the chances of increasing job performance by prescribing the right intervention. You become more of a value add and will brought to THE table each and every time for your expertise.

Community Service Project - Performance Improvement Intervention Selections

Intervention Selection Considerations


12:30 to 1:45

Concurrent Sessions

1:45 to 2:45 p.m. 

Nancy Burns

Judy Hale


Diana Carl

Adventures in Performance Improvement: Your Entrepreneurial Journey

Building your small performance improvement business is similar to a journey. You identify your destination (results/success criteria). You have a map (plan/take a systemic view). You understand the marketplace (need/opportunity). You desire to add value and work in partnership with your clients.

This session will enable participants to learn and share experiences while applying performance improvement principles along the way. Business planning, contracting and legal considerations will be among topics discussed.

Community Service Project - Design and Change Management Considerations

How to implement change effectively

The Performance Context and Ubiquitous Mobile Computing

Mobile computing is wide and influencing human performance and learning. Use occurs in many different contexts. The question arises as to how the access and use of content via mobile interacts with the different contexts and how this affects human performance and learning. This session discusses research from three disciplines to identify impacts and recommend approaches to the development of learning and performance supports. Participants will examine the impacts of mobile contexts of human performance.

Concurrent Sessions

3:00 to 4:00 p.m. 

Don Kirkey

Mariano Bernardez

Michael Jefferies

Applying Current Research to Employee Onboarding

Many organizations' onboarding programs are focused on logistics and HR paperwork. They often use designs that haven't changed in decades. Yet research shows that the first few days in a new organization have an impact that lasts for years. This session will highlight key concepts from organizational psychology that are frequently unknown to HR and L&D. We will explore how incorporating these ideas into onboarding programs can significantly improve employee retention, performance, and engagement.

The Manager's Job is Performance Support

Virtual Reality: What is it Good For

Virtual, Augmented, and Mixed Reality has been used by trainers to improve performance since 1929. We will analyze how these immersion technologies have evolved, what effect they have had on performance improvement and review scientific evidence of how they have improved performance, including surgical simulations and life-saving safety training for miners, among others. We'll end by sharing how neurophysiological principles can guide us in selecting correct use-cases for VR-based interventions.

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