Training for Expertise
Dr. Rob Foshay
Do you know who your MVP is? You know, the one who can provide innovative, valuable solutions to your customers (whether internal or external). The one who knows the jargon, products, and tools of your company, but who goes beyond that to really listen to the customer’s need, and meet it in creative ways. The one who adds value to customer relationships by inventing new solutions, not just delivering products. The one who has been around for a long time, seen all the weird stuff before, and can find a way to do what the customer needs when others are stumped – and probably faster than anyone else could do it. That’s expertise, and it exists at every level of your organization. It’s your most valuable competitive asset – and also your scarcest. Its scarcity is probably the greatest single factor limiting your growth. It also goes home every night, and it’s what you lose when your MVP retires or goes over to the competition.
Does your training delivery including training for expertise? Many SME’s and trainers believe you can’t train for expertise. But if you want to train on what’s most important for your company, it should! This workshop will introduce the concept of expertise, also called complex ill-structured problem solving. We’ll look at the types of expertise, and what makes them different from the knowledge types we typically train. Then, we’ll look at how you can figure out what expertise is made of in your company, and what strategies you need to use to train for it, and assess it.
WHAT TO BRING:
- Identify a simple example of expertise in your company, at any level of the organization, that you now train on, or would like to train on.
- Notes from your observations or SME interviews and “war stories” on this example.
- Any training you now do on this example.
- Your laptop or tablet, or a paper notepad and supplies for writing and highlighting.
Rob Foshay consults on HPT, performance-based assessment and Instructional Design as a founding member and Practice Leader for The Institute for Performance Improvement. His background includes over 35 years of experience in the private sector. He also serves on the faculties of University of North Texas and Walden University. A Life Member of the International Society for Performance Improvement (ISPI), he was a co-creator and committee chair of the Certified Performance Technologist (CPT). He has published over 80 articles in refereed journals and book chapters, and books.