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First Things Fast: Analysis as the Basis for Performance Improvement

  • 11 Feb 2010
  • 5:30 PM - 8:00 PM
  • UNC Charlotte


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February Evening Program – Presented by Allison Rossett

Session Title: First Things Fast: Analysis as the Basis for Performance Improvement

Session Description: rossett_image.jpg

Performance analysis, needs assessment, front end analysis, task analysis… So many words. So little time. So little certainty. Here we will boil it down to a few key concepts at the heart of effective planning AND data gathering.

Session Objectives:

At the close of the session, participants will be able to:

    1. Describe the kinds of information to gather during analysis;
    2. Explain why we gather this information and how we use it to plan performance improvement programs;
    3. Discuss implications of technology for analysis, both in purposes and in methods;
    4. Use analysis efforts to frame appropriate training and non-training solution systems, with an emphasis on speed and customer focus

About the Speaker:

Dr. Allison Rossett, long time Professor of Educational Technology at San Diego State University, is in the Training magazine HRD Hall of Fame, was recently a member of the ASTD International Board of Directors, and was honored by selection as an ISPI Member-for-Life. Allison co-authored Job Aids and Performance Support: Moving from Knowledge in the Classroom to Knowledge Everywhere in 2007 and the second edition of the award-winning First Things Fast: Handbook for Performance Analysis in 2009.

Rossett edited The ASTD E-Learning Handbook: Best Practices, Strategies, and Case Studies for an Emerging Field.  She also completed a white paper for the American Management Association, Blended Learning Opportunities and another, on learner engagement, for Adobe Systems. She is the author of four award-winning books, including Beyond the Podium: Delivering Training and Performance to a Digital World and First Things Fast: A Handbook for Performance Analysis.  Prior award-winning books are Training Needs Assessment, and A Handbook of Job Aids. Some of Allison recent articles are “Performance Support Tools: Delivering Value When and Where Needed,” “Moving Your Class Online,” "Confessions of a Web Dropout," and “Training and Organizational Development, Siblings Separated at Birth.” She has conducted research and published articles on needs analysis, learner engagement, and persistence in online learning. Her client list includes IBM, HP, the Getty Conservation Institute, Fidelity Investments, Deloitte Consulting, BP, the IRS, Amgen, Royal Bank of Scotland, and National Security Agency.

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