September Evening Program – Presented by Dr. Jack Phillips
Measuring ROI in Learning and Performance Improvement, Debunking the Myths
Date: September 12, 2013
Time: 05:30 PM - 08:00 PM
Parking tokens will no longer be sold at the registration desk. Parking is available in a number of pay lots surrounding the UNCC building. One such lot is at
This session will unlock the mysteries of ROI and show how the process is being applied to all types of learning and development and performance improvement initiatives.
The sessions will identify trends and best practices, the executive expectations, and the success factors of implementing ROI.
After attending this objectives session, participants should be able to:
• Explain the drivers for ROI use
• Describe the Five Levels of Evaluation
• Identify the ROI myths
• Describe the 10 steps to ROI
• List the payoffs for ROI use
About Our Speaker:
Dr. Jack J. Phillips
Dr. Jack J. Phillips is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than sixty books, he conducts workshops and presents at conferences throughout the world.
Phillips has received several awards for his books and work. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award for one of his books and honored a Phillips ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips serves as President of the International Society for Performance Improvement, 2012-2013.
His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Dr. Phillips has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university.
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